1win Privacy Policy
This page explains in plain English how the 1win brand is generally understood to collect, use and protect personal data, and what that means for players in Malaysia. It is an informational summary published by an independent review site, not the operator’s official legal document — the binding version always sits on the 1win website itself.
What personal data does 1win collect?
Data collection starts at 1win registration and continues every time you log in, deposit or ask support for help. Typical categories are account information such as name, date of birth, address, email and phone number, plus verification documents, transaction history and technical data like IP address, device type and browser.
The operator also runs KYC verification, which means a photo ID, proof of address or a payment screenshot may be requested before a withdrawal is approved. This is standard practice for a brand licensed in Curaçao (Antillephone N.V.) and is used to confirm identity, age and the source of funds.
- Account and contact details you type in during registration.
- KYC documents: ID card or passport, utility bill, payment proof.
- Deposit and withdrawal records, including the payment method used.
- Technical data: IP address, device, browser and approximate location.
How is your information used and who sees it?
Your data is used to run your account, process payments, verify identity, prevent fraud and money laundering, and — where you have opted in — send offers by email, SMS or Telegram. Under Malaysia’s Personal Data Protection Act 2010 (PDPA), the operator must explain why data is collected and keep it accurate.
Third-party sharing is limited to partners who need the data to do a specific job. The operator does not sell your personal data.
| Data | Main purpose |
|---|---|
| Account details | Login, support, account security |
| KYC documents | Age and identity checks |
| Payment records | Deposits, withdrawals, anti-money laundering |
| Technical data | Site performance, fraud prevention, cookies |
Your rights, cookies and security measures
You can request a copy of your personal data, ask for corrections, withdraw marketing consent or request deletion where the law allows. Requests usually go through live chat or email — see the 1win casino contact page for the current channels, and the 1win terms and conditions for the full procedure.
- Access: request a summary of the personal data held about you.
- Correction: fix inaccurate details such as address or phone number.
- Withdrawal of consent: unsubscribe from marketing at any time.
- Complaint: contact the operator first, then Malaysia’s Personal Data Protection Department.
Cookies are small files that keep you logged in, remember language and currency, and measure which pages are used. You can block them in your browser, but some parts of the site may then stop working properly. Security measures include encryption of data in transit, restricted staff access and monitoring of suspicious activity; no system is perfect, so use a strong, unique password and never share your login.
Gambling is for adults only (18+). If play stops being fun, the 1win responsible gaming Malaysia section lists deposit limits, time-outs and self-exclusion tools, and data linked to those tools is only used to apply them.